PhonoFilm

Refund Policy

Last updated 30 July 2026

We offer a no-questions-asked refund within 14 days of every purchase. If PhonoFilm premium is not for you, tell us within 14 days and we refund you in full. You do not need to give a reason.

1. The 14-day money-back guarantee

Every premium purchase is covered by a 14-day money-back guarantee. Within 14 days of your payment you may request a full refund for any reason or for no reason at all, and we will pay it. We do not ask what you watched, we do not ask why, and we do not require you to have left premium unused.

PhonoFilm premium is sold as a fixed-length pass — one week, one month or six months. Nothing renews automatically, and nothing is ever charged without you starting the payment yourself.

2. After 14 days

Beyond the guarantee period we still refund you in full whenever the fault is ours. That includes:

  • You paid and premium never activated. If we cannot fix it, you get your money back.
  • You were charged twice for the same pass, or paid more than the amount you were quoted.
  • An outage stopped premium working for a meaningful part of your pass. We refund or extend your pass by at least the time lost, whichever you prefer.
  • We close your account for a reason that is not a breach of our Terms of Service. We refund the unused part.

If something else went wrong after the 14 days, contact us anyway. We look at what you actually received and put it right — by refunding or by extending your pass. We would rather settle it fairly than argue about it.

3. How to request a refund

Message t.me/TheeLinguine on Telegram with:

  • The email address on your PhonoFilm account.
  • Your Telebirr transaction reference, or your crypto transaction hash / OxaPay invoice ID.

That is all we need — within the 14 days you do not have to explain anything. We reply within 2 business days and send the refund within 7 business days.

4. How refunds are paid

Telebirr payments are refunded to the Telebirr number the payment came from.

Cryptocurrency payments are refunded in cryptocurrency, to a wallet address you give us. Please note two things about crypto that are outside anyone's control:

  • A confirmed blockchain transaction cannot be reversed. A refund is a new transaction we send to you, not a cancellation of yours.
  • The network fee for sending the refund is deducted from the amount, and the coin's value may have moved since you paid. We refund the amount you paid in US dollars at the time of the refund, less that network fee.

Where you would prefer it, we are usually happy to extend your premium instead of refunding — it is immediate and nothing is lost to fees.

5. Failed and unconfirmed payments

If a payment does not confirm, no pass is created and there is nothing to refund. Crypto invoices expire; if you paid an expired invoice, contact us with the transaction hash and we will credit your pass manually.

If you underpay a crypto invoice, the payment is held for review rather than activated. Contact us and we will either credit the pass or refund what you sent.

6. Chargebacks

Please talk to us before disputing a payment with a third party. We would almost always rather refund you directly than fight a dispute, and it is faster for you.

7. Contact

t.me/TheeLinguine on Telegram. This policy forms part of our Terms of Service.